A Resident’s Heartfelt Thank You

Notes like this from our residents remind us why we show up every day with compassion and purpose.

We wanted to share this beautiful handwritten letter with our community — and for easier reading, we’ve included a typed version below.

Oct 31, 25

I am writing today to express my gratitude I feel for two of your employees who I feel should be recognized for their job performance.

I have been at Northwood’s for six months on A wing. In that time Emma and Bendu have gone above and beyond the normal expectations of their job descriptions. Both of these women made sure every day and night that I was well cared for. When some staff couldn’t find the time, these two women made sure I was comfortable. Food, clothes, linens, toiletries all delivered with bright smiles.

I hope that Emma and Bendu can be recognized for their exemplary service. Northwoods is lucky to have them. The genuine care and concern I received and watched others receive from these women make you feel cared for and in a place like this that’s the best medicine.

Sincerely yours,
Michael Tripp